Your sales team is the life blood of your company. The T1 goes down to your building and you are told it will take 4 hours to get back up. In a customer premise on-site PBX, the customers dialing your phone number will receive a fast busy signal. However with UVoice this is not the case. With UVoice, your sales team is still getting calls because the call control is not in the building. All calls are being answered by the auto attendant then as your customers enter in their extension they are routed to a cell phone that is simultaneously rung with your staff office phone. Your customer does recognize an outage and your company does not recognize any revenue loss normally associated with a phone outage.
You have a fire in the building and it is a catastrophic fire. You have a lot of work to do to rebuild and get the company back on its feet. Because you have chosen UVoice service, during the fire your calls were still being answered by an auto attendant. You decided to have your calls routed to another number and it happened instantly. Within two days you had your people working from home. Your voicemails were intact, your people were sent new phones and they just plugged into their high speed home connections. Of all things you had to deal with, because you choose well by choosing UVoice, the phones were the least of your headaches.